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Privacy Statement

This privacy notice explains how Little Hiccups looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.


What Information We Collect About You

We collect information about you when you register with Little Hiccups or sign up to use one of our services whether contact is online, on paper, by email or over the phone. The information you give us may include your name, address, email address, phone number, relevant history to check your eligibility for Little Hiccups payment and transaction information, IP address and CVs. Details on Little Hiccups children under the age of 16 are only kept with the consent of a parent, carer or guardian.

How Information About You Will Be Used

By law, we are allowed to use personal information, including sharing it outside Little Hiccups, only if we have a proper reason to do so, for example:

We have rigorous data protection and security policies in place with all our third party software. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


We would like to send you information about Little Hiccups and other relevant information which may be of interest to you.  We will ask for your consent to receive marketing information. If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact Little Hiccups at

Employment / Volunteers / Trustees

The information we collect about employees (including contractors), volunteers and Trustees the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

How Long Your Information Will Be Kept For

Unless you request otherwise, we will keep your information to for a maximum of 5 years from your last visit to a Little Hiccups service. After 5 year we will delete all your personal information, except for financial transactions (which we are obliged to keep for 6 years). Information about unsuccessful job applicants will be deleted after four months. See our data retention policy for further information, including employee data.

Where Your Information Is Kept

Your information is stored within the European Economic Area on secure servers provided by 123-reg, Paypal, Yapsody and MailChimp.  Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

Access to Your Information and Correction

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.   If you would like a copy of some or all of your personal information, please contact Little Hiccups on

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


We email e-newsletters to inform you about events and services provided by Little Hiccups and other relevant information.  You have the opportunity to unsubscribe from e-newsletters at any time. E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

Other Websites

Our website includes links to other websites.  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

Changes to Our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 1st May 2018. How To Contact Us Please contact us if you have any questions about our privacy notice or information we hold about you:

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:


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